Communications Division — Mission Statement & About Us
Our Mission
The Monmouth County Sheriff's Office Communications Division is a professional emergency services agency, dedicated to providing efficient, fair, and the highest quality response for the residents we are privileged to serve.
Protecting life and property by providing the most effective emergency communications possible for the residents and visitors of Monmouth County.
Providing county public safety field personnel with professional communication services with emphasis on safety, accuracy, and cooperation.
Providing the community with public service in the form of senior citizen education, career days for youth, volunteerism in community programs, support of charitable organizations, 9-1-1 education programs and other programs that benefit the community.
Working cooperatively with the public, our partners in public safety agencies and governmental agencies, employees will strive to improve the quality of life for all residents and visitors of Monmouth County.
About the Communications Division
The Communications Division is made up of more than 100 9-1-1 Telecommunicators and a number of staff in the Information Technology and Radio Communications.
The Monmouth County 9-1-1 Communications Center, one of the largest in New Jersey, provides a high level of 9-1-1 services to 50 municipalities, dispatches 32 Police Departments which includes the Sheriff's Office, 106 Fire Departments, and 55 First Aid Squads. The Communications Division also operates three mobile command units (Field Comm) that respond to large scale incidents and events throughout Monmouth County.
Phone Numbers & Administration
Information Technology Help Desk
732-431-6400 x1600Shore Area Communications
732-643-5700Communications Division — Leadership
Undersheriff Philip Meehan
Undersheriff Philip E. Meehan is in charge of the Monmouth County Sheriff's Office Communications Division, which answers calls for multiple municipalities and provides dispatch services for 32 police departments, 106 fire companies and 55 first aid squads.
U/S Meehan is a Marine Veteran and began his law enforcement career in the Sussex County Sheriff's Department, Corrections Division in 1994. In 1997 he was hired as a patrol officer with the Hazlet Police Department where he rose through the ranks and was appointed to chief. He retired as chief in 2020 and was hired at the Monmouth County Police Academy as a training officer before becoming undersheriff.
U/S Meehan is a graduate of the FBI National Academy, a certified Public Manager and has a master's degree in Administrative Sciences from Farleigh Dickinson University. He is a member of the New Jersey State Association of Chiefs of Police, Monmouth County Chiefs of Police Association, Monmouth County 200 Club and The International Association of Chiefs of Police.
Communications Division — Field Comm Units & Portable Radio Network
Mobile Field Communication Command Posts
Two Mobile Field Communication Command Posts units are operated and staffed by the members of the Communications Division. These units are equipped with state of the art equipment which includes Mobile Data Terminals (MDT's) with wireless access to our Spillman Computer Aided Dispatch System, and internet.
Our units are also equipped with a Cisco Call Manager, cellular phones, and multiple portable radios for all frequency spectrums. All field comm units are self-sufficient for up to 3 days with amenities such as a full kitchen galley, bathroom facilities and PTO and backup generators.
The units titled Field Comm 1 & 2 respond to large scale incidents such as fires, MCI's and public relations events.
Two Mobile Communications Units
- Available twenty-four hours a day, seven days a week for emergency and non-emergency events in Monmouth County.
- Equipped with a 32-foot telescoping camera able to view and record events and incidents from the field comm unit.
- Equipped with a variety of radio equipment to facilitate radio communications at the scene.
- Essential in emergency situations to act as the on scene command post and facilitate communications between various agencies involved in the incident.
- For non-emergency events such as Municipal Days, Fairs, Parades and Festivals — provide an on-scene command post / remote police station for coordination of all functions of the event.
Portable Radio Network
- Over 200 portable radios available on a variety of channels, all with common channels.
- Portable base stations which can be installed at a location for a special event to act in coordination with the Field Communications units and portables.
- Portable repeaters and interoperability channels with supporting radios.
- Portable Inter-operability units (ICRI) / ACU 1000's — allow field units to patch different frequencies together to facilitate interoperability at the incident.
To request a unit to an incident or public relations event, contact:
Emergency Numbers, Operational Review & Accreditation
Public 3-Digit Dialing Numbers
In addition to 9-1-1, there are several important 3-digit numbers available to residents and visitors of New Jersey. Each number serves a specific purpose — knowing when to use them can make a difference in an emergency or everyday situation.
211 — Community Resources
Health & Human Services Helpline
2-1-1 is a universally respected and growing national model. Over 190 million Americans in 45 states have access to community resources by dialing 2-1-1. New Jersey's 2-1-1 system launched statewide on February 10, 2005, handling over 150,000 inquiries. It is managed by the NJ211 Partnership, a subsidiary of the United Ways of New Jersey.
🔗 Visit NJ 2-1-1511 — Traffic & Travel Information
NJ511 — Free Statewide Travel Service
NJ511 is a free phone and web service consolidating traffic and transportation information for commuters and motorists. Available seven days a week, 365 days a year, providing up-to-the-minute conditions on Interstate and State highways, the NJ Turnpike and Garden State Parkway. Also broadcasts Amber Alerts and emergency messages.
🔗 Visit NJ 5-1-1711 — Telecommunications Relay
TRS for Hearing & Speech Disabilities
The FCC has adopted 711 for access to Telecommunications Relay Services (TRS), permitting persons with a hearing or speech disability to use the telephone system via TTY or other devices. Dialing 711 automatically connects you to a TRS operator from any telephone in the United States.
⚠️ 911 and 711: In an emergency, TTY users should call 911 directly — not via 711. The ADA requires all PSAPs to provide direct, equal access to emergency services for people with disabilities.
811 — Call Before You Dig
Underground Utility Line Safety
811 is the federally-mandated "Call Before You Dig" number. Whether building a deck, planting a tree, or installing a mailbox — call 811 before any digging project. One call gets your underground utility lines marked for FREE, protecting you and potentially saving you from fines and repair costs.
🔗 Visit Call811.com#77 — Aggressive Driver Reporting
Report Erratic or Dangerous Driving
The #77 Aggressive Driver System is used to report aggressive or erratic driving that poses a risk to other motorists. 9-1-1 calls are prioritized over #77 calls as required by law. Police respond according to availability, proximity, and seriousness of the report.
⚠️ Important: Do NOT use #77 to report 9-1-1 emergencies. Always dial 9-1-1 for life-threatening situations.
Submit a Complaint or Commendation
About the Operational Review Process
The goal of the organization is to provide the best service possible to all citizens residing in or visiting the County of Monmouth. Positive and negative input is important to maintain a high quality of service.
Telephone Reports
- Call 732-431-6400 and ask for the Officer in Charge.
- Provide the OIC with information concerning the event including date, time and personnel involved, where possible.
- Complaints or commendations may be anonymous.
Written Reports
Address correspondence to:
Monmouth County Sheriff's Office Communications Division
2500 Kozloski Road
Freehold, New Jersey 07728
Attn: 9-1-1 Coordinator
- Outline the reason for the complaint or commendation providing date, time and personnel involved, where possible.
- Please type or print report neatly.
- All complaints are investigated and verified using tape, written, printed, and verbal statements when necessary. Persons not remaining anonymous will be contacted at the conclusion of the investigation.
Email Operational Review
Include the same information listed above for written reports. Address the email to our Operational Review Board. Your feedback helps us maintain the highest quality of service for Monmouth County residents.
✉️ Email Operational Review BoardCALEA Public Comment Portal
Access is provided as an opportunity for comments, commendations, and other information regarding the Communications Division relevant to accreditation. The CALEA Public Access Portal allows members of the public to submit feedback directly.
🔗 CALEA Public Access PortalMonmouth County Communications Division — Join Our Team
9-1-1 Telecommunicator Employment
The Monmouth County Sheriff's Office is always looking for additional 9-1-1 Telecommunicators for our growing Dispatch Center located in Freehold, NJ.
Individuals interested in becoming a 9-1-1 Telecommunicator should know that during the year the Monmouth County Sheriff's Office Training Academy will conduct the required basic telecommunicator, emergency medical dispatch and CPR courses for employment three times a year in January, May and September.
The County of Monmouth is an Equal Opportunity Employer.
Application periods, background investigation, and start dates
Certification Requirements
Individuals interested in taking the required courses on their own can visit the link below to see upcoming training classes. The following certifications are NOT accepted: APCO Emergency Medical Dispatch, Power Phone Emergency Medical Dispatch, and IAED Medical Dispatch.
If you are taking the required classes on your own, please fill out an application below and include copies of your basic telecommunicator, emergency medical dispatch and CPR certifications.
9-1-1 Telecommunicator — Compensation & Benefits Package
5–11 years: 120 hours
12–19 years: 160 hours
20+ years: 200 hours
120 hrs/year — each subsequent year
Unused time carries over
Cash-in up to $15,000 at retirement
Optional dental & optical
PERS Retirement Plan
Flexible schedule with competitive hourly pay
In-house onsite training
Flexible schedule
Bilingual welcome
⚠️ Note: All benefits are pro-rated based on date of hire.
Hear from our team members about working at the Communications Division
Monmouth County — Official Application for Employment
How to Apply
To apply for a 9-1-1 Telecommunicator position, download and complete the official Monmouth County Application for Employment below. Make sure to enter "9-1-1 Telecommunicator" as the position you are applying for.
If you already hold your Basic Telecommunicator and Emergency Medical Dispatch certifications, include copies with your application when submitting.
The County of Monmouth is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, national origin, nationality, ancestry, age, sex or any other protected classification.
Hall of Records, 1 East Main Street
Freehold, New Jersey 07728
